Thank you for shopping with Gia Comforts. We are committed to delivering your order in a timely and reliable manner. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
All orders are processed within 1–3 business days after confirmation. Once your order is processed, it will be prepared for dispatch. You will receive a notification when your order is out for delivery.
2. Shipping Method
We currently offer Cash on Delivery (COD) as our only payment method. Please ensure someone is available to receive the order and make the payment at the time of delivery.
3. Delivery Time
Estimated delivery times range between 3 to 7 business days, depending on your location. Delivery may take longer during peak seasons, holidays, or due to unforeseen circumstances such as weather or transportation delays.
4. Shipping Areas
If your location is not serviceable, we will notify you after your order is placed.
5. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you confirm your order. In some cases, we may offer free shipping as part of a promotion or offer.
6. Failed Delivery Attempts
Please ensure accurate delivery details are provided at the time of order. If the delivery fails due to incorrect address or unavailability of the recipient, our team may contact you to reschedule. Multiple failed attempts may result in order cancellation.
7. Damaged Packages
If your package arrives visibly damaged, please refuse delivery and contact us immediately. If damage is discovered after opening, kindly share photographs of the item and packaging within 48 hours of receipt for review.
8. Contact Us
For any shipping-related questions or concerns, please reach out to us at [email protected].